FAQ

Finding Your Part

What is a 'PNC Number' and why do you need it?

The 'PNC Number' or 'Product Number Code' is a unique identification code that is printed on all Zanussi appliances. It allows us to know exactly what parts will fit your appliance. Model numbers do not accurately enable us to know which parts fit your appliance, which is why we require the PNC Number.

Where can I find my PNC Number?

The PNC Number will be printed on a data-plate or sticker somewhere on your appliance. Click here for instructions on where to find yours. You can also see our video here.

The recommended replacement part looks different to my current one, why?

Over time, certain parts may have been re-designed or improved, which in very rare circumstances may change the look or colour of the part you require. If you have entered your appliance's PNC Number, and the part you require is listed, this will be the correct part for your appliance.

Are your products genuine Zanussi parts?

As the manufacturer, we only sell genuine Zanussi spare parts and accessories in our Webshop.
Please note, universal or pattern parts supplied by another retailers are not guaranteed to fit your appliance, may void your warranty, and are not recommended.

My appliance is faulty but I don't know what part to order...

Our Customer Services department will be unable to diagnose what is faulty on your appliance over the phone or via email. This would need to be determined before placing an order with us.

My appliance is still under warranty...

If your appliance is still under warranty, you can contact Service Force on 081 854 3888, who will be able to assist you.

After-sales Service

Can someone install the part(s) for me?

However, if you wish to have your spare parts fitted by one of our service engineers, please contact Service Force on 081 854 3888. Additional charges will apply.

I require a VAT receipt...

Please click here to contact our Customer Services department. When contacting us, please provide us with your Order Number, and your request for a VAT receipt.

How can I make a complaint?

We value feedback from our customers. In the unlikely event that you are not happy with the service or product that we have provided, and would like to make a complaint, please get in touch with us on tel: 081 854 3333 or email:ie.customerservice@electrolux.com.